FAQ

Why are furniture products not available online to purchase??

The majority of our furniture are proudly Canadian made, hand crafted custom pieces which means we have endless options for you to select from.  To ensure you understand our extensive choices, we require you to visit us in store so an experienced sales consultant can review with you all your options and varying lead times for each manufacturer.

Why are prices not available on your furniture??

The majority of our furniture are proudly Canadian made, hand crafted custom pieces which means we have endless options for you to select from.  Depending on the materials selected and dimensions, the final prices of each custom furniture will differ.  To ensure you understand our extensive choices, we require you to visit us in store so an experienced sales consultant can review with you all your options and varying lead times for each manufacturer.

Do you offer more selection online or in store??

Our 2,100 square foot store has approximately double the amount of selection than our online store and is constantly changing to remain on trend.  Our online store showcases only our best sellers to ensure our stock levels are always available for immediate shipping.

Can I order by telephone??

We accept telephone orders during regular business hours.  Please contact us at 778-297-4463 and a Customer Service representative will be happy to complete your order.

Will you hold the order and ship at another time??

We regret that online orders cannot be held for later shipment. We can however, delay shipment if the order is placed directly with a Customer Service representative. Please contact us during regular business hours at 778-297-4463 and a Customer Service representative will be happy to complete your order.

What forms of payment do you accept online??

We accept Visa and Mastercard,

Will I receive a confirmation of my order??

Yes.  If you provided a valid email address, a confirmation of your order will be emailed within 24 hours.

How can I make a change or cancel my order??

Please contact us at 778-297-4463 during regular business hours and a sales representative will be happy to cancel or change your order.  We regret that orders that have already shipped will not be able to be cancelled or changed.  Please see refer to our RETURNS AND EXCHANGE POLICY for orders that have already shipped.

Can I save items to my shopping cart for purchase at a later date??

No.  Items placed in your shopping cart and not purchased immediately will not be saved  If you have created an account, you can however create a Wish List and add items to your cart while you are logged into your account.

Is your site secured??

Yes.  We work with Payfirma.com, a leading merchant service provider to ensure all your information is secured.  Whether you are submitting your order online or through telephone, your credit card information will not be stored in any of our information databases.  Personal information is securely stored and accessible only by administrators strictly for the purposes of order fulfillment.  Please  refer to our PRIVACY POLICY for further details.