Shipping Information

At The Spotted Frog we strive to ensure your purchase is shipped with excellent service and ease.  Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most in stock purchases are shipped from our Richmond store location within 24 hours.  Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.  If there is a delay, we will notify you by email or telephone.

SHIPPING RATES WITHIN CANADA:

  • FREE in Store Pick-Up: If you opt to pick it up in store we’re located in the heart of Steveston Village at #110-12480 No. 1 Road, Richmond, BC., V7E 0A2.
  • FREE Orders over $100*: Valid on orders consisting only of Fashion, Pillows & Throws and or Candlelights & Scents. Not valid on Jewelry.
  • $14.99 Flat Rate*: On all other orders.

All orders ship via Canada Post as regular mail.  Depending on the location of the shipping address, orders can take 2 days to 2 weeks.

* We ship to the Yukon, Northwest Territories, Nunavut, and other remote regions but additional shipping fees may apply. Please contact us prior to placing an order to obtain a shipping quote. If you place an order without obtaining a shipping quote, we will contact you with shipping fees via email prior to shipping your product(s). A confirmation by email is required to proceed with the order.

International Orders

At this time we do not ship outside Canada.